Once the package has been prepared by us, it will be delivered to you within 48 hours, directly to your mailbox. If this one is not big enough and you are absent, a delivery notice will be left with you allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.

If you do not express a choice, you can then collect your parcel at your home post office within 15 days.

If the package is indicated as delivered but is not in your possession we cannot be held responsible and no refund will be made (nor on the order on the shipping costs).

Once the parcel has been prepared by us, it will be delivered to you within an indicative period of 48 hours and signed for. If you are absent, a notice of passage will be left allowing you to choose a new delivery date on the Internet within 6 working days or to collect your parcel the next day at 3pm in the post office of your choice.
If you do not choose a delivery date, you will be able to collect your parcel from your local post office within 15 days.

With Colissimo Point Withdrawal you can choose from several methods of withdrawal to retrieve your package

- At La Poste, you can choose the establishment to which you wish to have your parcel delivered (without having to pay your bill at home first) from among the 10,000 post offices available throughout metropolitan France.
Once the parcel has been prepared by us, it will be delivered to you within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. You can then collect it within 10 working days. After this period, your package will be returned to us. If we have to return the parcel again, you will be charged an additional fee.

- in a Pickup relay, you can choose one of the 7500 retailers in the Pickup network, near your home, your workplace or your holidays, to which you wish to have your parcel delivered
Once the parcel has been prepared by us, it will be delivered to you within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. You can then collect it within 10 working days. After this period, your package will be returned to us. If we have to return the parcel to you again, you will be asked to pay a fee.

- In a Pickup Station you can choose one of the 500 automatic pickup lockers to have your parcel delivered. Located on your route (train station, metro, car park, shopping centres, etc.), they are accessible 24/7 (except for lockers subject to shopping mall and transport zone schedules).
Once the parcel has been prepared by us, it will be delivered to you within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. You will be informed by SMS and e-mail of the availability of your parcel, which will specify your collection codes allowing you to collect your parcel during 3 working days. After this period, your package will be returned to us. If we have to return the parcel to you again, you will be asked to pay a fee.
Follow the progress of your parcel at any time on www.colissimo.fr